The Dangers of Snap Judgments
We live in a time where it seems like businesses just don't care about their products or the customer who is buying them. Too often we expect only mediocrity at best and so when a product doesn't measure up we say nothing. I have consciously taken a different perspective. For the past twenty years or more I have gained a reputation in my immediate family. I do not hesitate to call companies if there is a problem with a product. Initially my number one motivation was to make sure a company knew that their product was not meeting the usual standards. I assumed they cared about their reputation and wanted to be sure their product was of reasonably good quality. Many times over the years that assumption has proven true. Twice I received from my favorite grocery store $10 gift certificates after e-mailing them about a problem. My daughter received a nice bag of coffee without charge after I shared with the manager my view of what seemed like a bad procedure for returning damaged ...